Frequently Asked Questions
Please see below the frequently asked questions. If your question is not here, please contact us at email@example.com
Credit Cards - Shopify Pay
We have warehouses in Brisbane, Sydney, Melbourne and Perth. We can arrange delivery Australia wide including most regional areas.
All prices are in Australian Dollars (AUD) and are inclusive of 10% GST and are available at this pricing within Australia only.
The UPS provides protection of load against line frequency variations, elimination of power line noise and voltage transients, as well as voltage regulation and uninterruptible power for critical loads during failures of normal utility sources. A UPS is the single most cost effective measure to assure system safety, security and uptime of mission critical data.
This depends on your load and type of equipment that you have connected to the UPS. If you don't know your current load give our friendly team a call to scope up the right size UPS for your requirements.
It is best to speak to a professional who is trained to take all factors into consideration. We provide complimentary scoping of the requirement to help our valued customers make the right decision.
Any device which exceeds the UPS's VA/Watt rating should not be plugged into the outlets. Besides, high current drawing devices, medical equipment is also not recommended for ordinary UPS models.
Below are the typical devices that we believe you should not plug into the "Battery and Surge" outlets of the UPS. Please note there are others not listed:
Longer runtime can be achieved by installing additional battery packs or strings of batteries if the UPS has extended battery cabinet capabilities.
To find out how many external batteries do you need to achieve your desired runtime, please give our friendly team a call on 1300 277 877.
Yes. Generally greater loads yield shorter runtimes. However, there are still some other critical factors that can affect runtimes:
Load Type (power draining type) - Inductive loads like motors require high starting current and can drain more than resistive loads (such as lamp). Furthermore, most of the time we only consider the rating power consumption of the load. One server can consume more power than another identical server if it is frequently under heavy duty service.
Battery Condition - Every single battery is in different condition. Of course batteries with better conditions can last longer.
Operating Environment - The performance of the battery can vary dramatically under extreme temperature and humidity.
Smaller UPS units such as < 1500VA units can utilise a standard 10A GPO outlet. So they could be installed quite easily, plug and play.
For anything over 1500VA you will require a UPS trained professional to install the UPS. If you require a complete turnkey package solution please call us on 1300 277 877.
No, you don't have to. All UPS's are equipped with "Auto Recharge" feature. The UPS will charge the internal battery as long as the input power source is available (no matter the UPS is turned on or turned off).
A UPS provides essential surge protection, however, additional surge protection is suggested to use in conjunction with all UPS units. A good quality surge device will prevent up to 15x significant surges, one of the leading causes of hardware failure. The surge protection device does not eliminate UPS issues altogether, but will prevent incoming power surges destroying expensive electrical infrastructure.
UPS Systems require replacement after they reach the end of their reasonable life expectancy of 4 - 6 years, some lower spec models require replacement sooner. After this period the internal components such as the inverter, fans, capacitors, battery charge and intelligence module no longer provide a reliable source of protection, if they are not replaced we risk potential downtime and damage to our critical equipment.
There can be multiple reasons why your UPS is beeping. Some common ones are:
The load is running off UPS battery power in response to a power outage.
Your UPS battery requires a replacement.
There is a critical fault in the UPS.
We recommend being near to the UPS and calling the Technical Support Team for your UPS Brand.